Terms of service
Terms of Service
Last updated: 2026
Welcome to Ostera London. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use this site.
1. Use of the Website
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from our store. By using this site, you represent and warrant that you meet this requirement and that all information you provide is accurate, current, and complete.
2. Products & Pricing
We make every effort to display product images, descriptions, and prices as accurately as possible. However, slight variations in colour, size, or texture may occur due to your screen settings or production batches. All prices are listed in the displayed currency and are subject to change without notice. We reserve the right to correct any pricing or description errors and to refuse or cancel orders affected by such errors.
3. Orders & Payment
By placing an order, you make an offer to purchase the products at the prices listed. We reserve the right to accept or decline your order at our sole discretion. Payment is taken at the time of order. We accept major credit and debit cards, Apple Pay, Google Pay, and other payment methods displayed at checkout. All transactions are processed securely.
4. Shipping
Please refer to our Shipping Policy for full information on processing times, delivery times, costs, and customs.
5. Returns & Refunds
Please refer to our Refund Policy for full information on returns, exchanges, and refunds.
6. Intellectual Property
All content on this website — including text, images, logos, graphics, and product designs — is the exclusive property of Ostera London or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
7. Customer Accounts
You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Notify us immediately of any unauthorised use.
8. Prohibited Uses
You agree not to use the site for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with another user's use. This includes attempting to gain unauthorised access to our systems or transmitting viruses or malicious code.
9. Limitation of Liability
To the maximum extent permitted by law, Ostera London shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless Ostera London, its directors, employees, and affiliates from any claim, demand, or damage arising out of your breach of these Terms or your violation of any law or third-party right.
11. Changes to These Terms
We may update these Terms of Service at any time. The latest version will always be posted on this page with the "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the new Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law provisions.
13. Contact
If you have any questions about these Terms of Service, please contact us at team@osteralondon.com.